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Can
the Insurance Ombudsman help in my case?
- Is the insurance company located in Switzerland?
- Can a financial loss or any disadvantage be demonstrated?
- Is no lawyer or official body actively involved in the case?
If you can answer all these questions with 'yes',
you may consult the Insurance Ombudsman.
Please enclose the following with your written
application:
- Your name, your address and name of insurer.
- A clear description of the facts, the problem, the complaint
and what you wish to accomplish.
- Copies (not originals!) of all relevant documents (e.g.
insurance policy, general terms and conditions, all correspondence
with the insurer, evidence, witness testimony).
- A Power of Attorney that authorises the Insurance Ombudsman
to contact the insurance company and communicate, if necessary,
the information you provided.
Important
Your application to the Insurance Ombudsman
will have no effect (e.g. break, suspension) on any deadlines,
time limits, etc. in force. It is your responsibility to ensure
that your rights or claims do not lapse.
> Address your application
with these documents to:
Insurance
Ombudsman
Postfach 2646
CH-8022 Zurich
Switzerland
phone:
++41 44 211 30 90
fax: ++41 44 212 52 20
email: help@insuranceombudsman.ch
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